Client Strategy Director | REF:0148
Our client was founded with a simple premise; to be truly effective in a digital world, marketers needed to understand how to use data to inform their campaigns, how to use technology to engage the audiences they wanted to reach and then how to create content that would drive interest. In short, they believe that Data, Technology and Content are the three agents of change when delivering effective marketing today.
Building on that thinking, they have seen incredible success and are now operating in London, New York and San Francisco delivering end-to-end ABM campaigns that really work.
They have seen phenomenal growth and as a result they are now looking for a client director to help lead their client services team, build out effective propositions to take to market and also enable their teams to build out their client accounts and take them to new heights.
About the role
You will be working with some of the biggest technology and telecoms brands in the world and will take responsibility for the following;
Account growth (upsell/cross-sell) – looking across all existing propositions
People – responsibility for developing client management strategic and service skills, nurturing & coaching talent in the business
Processes – preparing the “why, what, who, how and when” of client growth for scale, so that their people can focus on their clients
New service development – feeding back customer led innovations to service development teams, identifying & developing new areas of service offering
Brand and marketing – helping to capture their client stories of success and ensuring they feed in to their marketing plans and activities. Support of their internal marketing team to improve their reputation and employer brand
New Business – leading of successful bid processes including the proposition development and presentation
Commercial excellence – Holding responsibility across the UK and EMEA operation for delivery of profitable client excellence and exceeding the business plan
The best part? You'll be working on campaigns that deliver real results.
Trust us, it'll be worth it.
You will comfortably know how to get the best out of your team.
You can maintain and build client relationships taking a dynamic approach, and have a natural interest in the worlds they operate in.
You've got the commercial understanding to deliver projects in a profitable fashion, and a commitment to quality.
You can delegate, both up and down.
You are entrepreneurial in spirit and being part of an established start up that is really going places fills you with excitement.
You will have a positive mindset, you are adept at problem solving and will help guide your team through those tricky times that are sometimes inevitable in agency life. This is definitely not a dog eat dog agency.
You've paved the way to this role, with a several years clocked up in client-facing digital b2b agency role.
You're expert in lead generation, spanning social, web and email.
And you'll have experience or a good understanding of ABM (but it's not a deal breaker if you haven't).
And, most importantly, you're not afraid to keep learning.
About the agency
With a simple philosophy that nobody has a monopoly on the best ideas, you'll be joining an agency that prides itself on encouraging innovation and smart thinking from every team member.
The agency, which helps customers plan and execute ABM programmes, typically provides support in Account Profiling, ABM Strategy, ABM Engagement Planning, Campaign Execution, and Impact Measurement.
Working in the heart of London, and with a branch offices in the Golden City that is San Francisco and New York, you'll be part of a small but growing firm that operates with a flat structure. The team prides themselves on being open, sociable and positive.
Very competitive salary, bonus and associated benefits package available